A Tool to Report Health Care Provider Complaints
The Complaint Portal is a way for consumers to find the correct agency to submit health care complaints in an electronic and secure format. Continue reading
How can I file a complaint against a licensee?
You may learn more about the Complaint process and submit the appropriate complaint forms by visiting our online Enforcement website.
Complaints Process FAQs
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Against whom can complaints be filed?
Complaints can be filed against any healthcare practitioner or facility licensed or regulated by the Department of Health’s Division of Medical Quality Assurance (MQA). Complaints can also be filed against any individual or facility providing heath care services regulated by … Continue reading
Can a complaint be filed against more than one person?
Complaints can be filed through our Consumer Services Unit.
Who can file a complaint?
Anyone can file a complaint. Complaints should be clearly written or typed, and signed. Complaints can be filed through our Consumer Services Unit.
Will the person filing the complaint be required to participate in the investigation?
The department may contact the person filing the complaint to request additional information or to testify in a formal hearing before the Division of Administrative Hearings.
Does it cost anything to file a complaint?
No; however, the person filing the complaint may be required to pay for copies of medical records.
Can a complaint be filed electronically from the website?
No, but a copy of the complaint form may be printed from the website and mailed or faxed.
Are complaints confidential?
Complaints remain confidential until ten days after the probable cause panel of the Board has determined that a violation has occurred. Patient identity and patient records remain confidential at all times.
